Frequently Asked Questions

The proverb 'cleanliness is next to godliness' expresses the idea that those who are pure and wholesome are close to God. When the proverb was put forward, in the 17th century, cleanliness (or clenlynesse or cleanlines as it was spelled then) referred to both moral purity and to personal hygiene.

NO! Our products are formulated to cleanse, restore, illuminate and bring your skins’ natural light brightness to surface and help you shine brighter naturally, luxuriously and safely.

Just click on the "forgot password" link to trigger an automatic reset email. Reach out to hello@thelightskincare.com if you need additional assistance.

Please log in to your account, click "edit" and change to the correct information.

If a product you want is out of stock, be sure to add yourself to the waitlist located on the product item page. You will be among the first to know when it becomes available!

We currently accept the following methods of payment: Credit Card – we currently accept all Visa, MasterCard, American Express, and Discover credit cards. We do not accept pre-paid credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used from the United States. After-pay - please click on the icon at the checkout page and follow the instructions. PayPal - please click on the icon at the checkout page and follow the instructions. At this time THELIGHTSKINCARE.COM. does not accept money orders, checks, or cash on delivery (COD). After-pay is available on orders $50+ To use Afterpay, proceed through Checkout and in the Billing section, select the Afterpay option as your payment method.

To checkout using PayPal, please do not log into your account first. Put all your items in your shopping cart and when you proceed to checkout you will then be prompted to log in. Please click on the PayPal logo at the bottom of the screen and follow the directions when you are redirected to the PayPal site.

We apologize for the technical difficulties you have encountered attempting to place your order with US. Please log in to your account after one hour and see if your order is there. To speak with a customer service representative, please e-mail us at hello@thelightskincare.com

On the top right of the website click on the account icon. You will be directed to a page where you can create an account. All you need is your name, email and a password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. When you have finished shopping and have placed all items in your shopping cart, proceed by clicking "checkout", at this point it will prompt you to create an account with The Light Skincare . If you have problems creating an account, please contact customer service at hello@thelghtskincare.com

We apologize for any technical difficulties you have encountered attempting to place your order with us. Please log in to your account after one hour and see if your order is there. To speak with a customer service representative, please e-mail us at hello@thelightskincare.com

IS THERE SALES TAX ON ORDERS? YES. We charge sales tax on all orders shipping to the United States (except - AK, DE, MT, NH, and OR).

Add the items you wish to purchase to your shopping cart At checkout, enter the gift card number and pin in the fields provided Purchase your beautiful light skincare.

While our products are formulated for all skin types, your health and safety are our top priority. We are committed to transparency and our goal is to empower you with the information you need regarding your self-care. If you have any questions about ingredients, please review the ingredient listing on each product page or email us at hello@thelightskincare.com

Yes, but please consult your physician prior to making any new additions to your beauty routine.

Absolutely! We keep our consumers at the heart of every product we produce. We formulate for the widest range of skin conditions, skin hues, skin concerns and skin types. Shipping & Returns

Next Day delivery is available at an additional processing fee of $25.00 + shipping cost that will be calculated in real-time at checkout. Expedited orders will be shipped via UPS or USPS expedited next day delivery. Please note that UPS does not deliver on weekends or holidays. Please allow an additional business day for processing. Please note that orders placed after 11 AM, eastern standard time, will not begin to process until the following business day and overnight orders placed on Fridays after 11am will not begin to process until Monday. Unfortunately, orders to Hawaii, Alaska, Puerto Rico, Guam, APO, FPO and P.O. Boxes are not able to be expedited

Any order over $100.00 will receive free shipping. Special shipping offers apply to U.S. orders only. For the latest shipping rates, see our shipping page.

Absolutely ! Thelightskincare.com currently ships internationally to over 70 countries including the South Africa.

We value your business and the opportunity to serve you, your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the nature of our products, we are unable to offer any returns or exchanges. If there is a problem with your purchase, contact our customer service team by email at hello@thelightskincare.com

Click on the tracking number in your order confirmation email. You will also receive a confirmation e-mail when your order is shipped. In the event your product was damaged or missing, please contact us at hello@thelghtskincare.com

Standard shipped orders within the Continental United States should be delivered within 4-6 business days after placing your order. Please allow up to 10 days for orders to Alaska, Hawaii and Puerto Rico to arrive. Standard shipped orders to the US are calculated in real-time based on zip code You will receive an e-mail with tracking information when your order is shipped. Please note that it may take up to 2 business days for you to be able to track your order and for UPS or USPS to update their site. Please ensure that your delivery address is correct before submitting your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.

We apologize, once an order has been placed we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate.

Please contact us at hello@thelightskincare.com Missing items that are in stock will be reshipped if a refund has not been issued. Backordered and or damaged products will be shipped after research is completed. Please be sure to contact us within 2 days of delivery with any claims/complaints or we will not be able to honor your request.

We apologize, however we are unable to edit orders once they have been placed because orders are immediately transmitted to our shipping department. Please be sure to check your address before your order has been submitted.

We are 100% e-commerce platform store. Please text or email us for faster service.

Email us: hello@thelghtskincare.com


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